Shipping policy

 

Shipping Policy

ONLINE ORDERS AND SHIPPING

At Balia Living, we process and ship orders within 2-4 business days of receipt, adhering to standard Australian business hours (Monday-Friday). Shipping for oversized or furniture items depends on quotes from our external shipping partners, and we will communicate all details clearly in advance.

During public holidays, orders will be dispatched within 48 hours after the holiday or upon the reopening of Australia Post.

Oversized furniture items will receive individual quotes based on delivery options, order size, postcode, and customer preferences. Please provide a mobile phone number for our delivery partners to contact you directly.

SHIPPING & DELIVERY

We offer free shipping via Australia Post for smaller homewares and décor items on orders over $250. Please note that multiple large-item deliveries may incur additional costs.

If you notice multiple shipping charges at checkout, please contact us to correct the error, as it may be a website calculation issue. Some deliveries with multiple items might incur additional shipping fees based on your order.

We ship small décor items via Australia Post or courier services, and delivery costs will be calculated at checkout based on your location. A tracking number will be provided once your order has been dispatched.

Oversized furniture items are labeled accordingly, and shipping charges will be quoted separately based on your specific order details. These charges depend on the shipment location and total order information.

All orders are shipped through external courier or removal companies selected to provide the most cost-effective options for your location. Please reach out for a delivery quote before placing your order, or we will provide one after your order is processed.

If you are unavailable to receive your items, additional re-delivery charges may apply as determined by the courier companies.

Local pickup options are available From Bateau Bay on the Central Coast. 

Please note that non-homewares deliveries, or shipments to WA, NT, or regional areas, may incur additional fees as charged by the courier companies. We will inform you of these costs for your approval before shipment.

Before placing your order, please consider the placement of items and any potential delivery obstacles, such as entryways and staircases. We do not accept returns on furniture items due to inadequate access.

For any inquiries regarding shipping or delivery costs and logistics, please email us at: info@balialiving.com.au